Our Customer Success Management team can typically onboard a new clinic in less than an hour, depending on your workflow. This initial step can be completed by an office manager, nurse, doctor, or any other role.
Invite your patients via their name, email, or phone number. Patients can be receive invite codes in person or via their phone which can then be entered when they are prompted in the Lumeca App.
Alternatively, if you have their phone or email, just send them a link which will automatically prompt them to join your clinic. Once accepted, patients and providers can begin communicating and setting up appointments.
Even better, if you have an EMR we have an integration where we can automatically pre-populate all your invites.
Should you wish to enable patient scheduling, you’ll simply need to say when you are available for appointments and how long each type of appointment takes. From there, patients can choose a time and place (virtual or in-person) based on their reason for seeing you. For example, prescription refills may only take 5 minutes while mental health consultations may take 30. With Lumeca Connect, you can customize how your patients engage with you based on your availability.
With Lumeca’s proprietary waiting room technology, providers or their office support staff can manage a virtual waiting room easier than in person.
• See when patients are ready - No need to enter a chat if the patient isn’t there.
• Send Quick Messages without jumping into a full conversation.
• Cancel appointments and grab additional consultation video links from the waiting room screen.
Hippa compliant video chat that is safe, secure, auditable, and reliable. Intuitive and efficient options allow you to set follow-ups, order tests, send referrals, order prescriptions, and more – all while talking to your patient!