There is no age restriction on who is able to create an account and access health care on Lumeca. However, the assessment of age of maturity and ability to consent lies with the health practitioner. Creating an account and accessing care does not guarantee that access will be granted.

If your appointment is for one of your dependents, you can select which dependent after you start and state the reasoning for your appointment. Dependents who are able to consent to their own care decisions and are able to lead the discussion with the health care provider, are recommended to make their own account. 

Please have a list of your current medications (including over-the-counters medicines) and the dosages and times ready for you consultation. Mention your chronic conditions as well as any acute care you've had that may relate to your consultation. Having information about your families health can also help a health practitioner in their treatment and/or diagnosis when applicable.

If you are symptomatic, have clear communication about when your symptoms started. Are they worsening? Better? Re-occurring? Keeping track of when your symptoms started and how they are developing helps our health practitioners determine a potential diagnosis.

Having trouble uploading images? Make sure you have the latest update downloaded!

Consent:
Please note that by providing photographs to the care coordinators and physicians of Lumeca, you are providing implied consent for physicians to collect, use or disclose the pictures to treat the condition of concern.

Sensitive Areas:
We understand uploading photos of sensitive areas can be worrisome for patients. If your appointment requires a doctor to view an area of concern (such as genital health issues) be mindful and comfortable with the photos you're sending. For added privacy, cover any identifying tattoos, scars, moles, etc. Ensure no identifying objects are visible in the background. Once your images have been sent, remove them from your device. As always, if you are uncomfortable with sending any type of clinical photography, do not do so. Instead, we encourage you to make an appointment in-person with a doctor.

Equipment:
All you need is your smartphone camera!

Follow these steps to take the best photos for your care provider:

Getting Ready for Your Picture

1. Make sure your area of concern has been cleaned before you take your photo.
   
   
2. Natural light is better than artificial light (flash)! Position yourself with your area of concern facing the window while taking a picture with the flash off. If there is no natural light or it is inaccessible, either take a picture with light sources close to white (florescent white lights) or place a piece of paper or tissue in front of the flash to filter the light.
   
3. Plain white backgrounds, non-reflective blues, and greens are recommended as background for your photos. Make sure that there is no clutter in the background of your image to protect the privacy and allow the provider to focus on your condition.
   
   
4. Place yourself in a comfortable position that allows the area of concern to be in a neutral position.
   
   
5. Place an item beside the area of concern to account for size and scale. It does not have to be a formal measuring device! Any item universal in size can be used, like a pen, pencil, pen cap, and ruler. This will help your provider better understand the size of your concern.
   
   
6. You may use rolled towels or pillows to support yourself if you need your area of concern to be lifted (ex. if it warps around a rounded body part).

Let’s Take that Picture!

1. When taking the picture, make sure the entire area of concern is in focus – you can tap the phone screen to adjust the focus to a certain area.
   
   
2. You should take two photos – one with your camera parallel to the area of concern, and one at an angle that best presents the concern.

Send it to our Care Coordinators!
Remember to tell the physician which body part, and which side of the body the area of concern is to better communicate your concern.