Lumeca is a Saskatchewan-based healthcare technology company that provides remote access to locally licensed doctors via audio and video communication for residents of Saskatchewan with a valid health card.

No. Lumeca has received no funding from the government of Saskatchewan. Doctors are paid for their services by Lumeca via the Medical Services Branch. Just like how most medical clinics operate.

Lumeca is available for the approximately 1 in 5 people that do not have a family doctor or for those who are unable to get in contact with their family doctor. We value and recognize the importance of the patient doctor relationship. However, if you do not have a family doctor, we can also provide many of the services you may need. We are actively working on our platform to support patients to connect with their own family doctor, and vice versa. Follow us on Facebook and Instagram to stay updated on these product updates.

Telemedicine and virtual care are good for a variety of low acuity medical conditions.  Every health condition varies, and the physician uses their clinical judgement to determine if the virtual care visit is the best way to treat your concern.  If you feel your condition is an emergency, you should call 911.

Individuals are received on a first-come first-served basis.  If the queue is long, our care team will schedule you a time to see the doctor virtually, so that you can carry on with your day. When you plan to create an account or request a consultation, have your provincial health card and government issued photo ID available to confirm your identity.

If you are in a life-threatening emergency, call 911.

Currently, Lumeca is available for Saskatchewan residents while they are physically located in the province of Saskatchewan.

Telemedicine is safe and effective and is an insured service in Saskatchewan. Lumeca Doctors can accurately diagnose many common illnesses and injuries without a hands-on examination. However, telemedicine has its limitations and sometimes the doctor will recommend you be seen in person.

When registering, keep it simple. Add your family members to your account. Please note that non-dependent entries will be prompted to enter a personal email address to receive an invitation to the service and also to ensure client confidentiality.

Our onboarding process should never be a barrier to accessing care. If you need support, please call or email us (see below).

With the guidance of our privacy officer, the entire team at Lumeca takes every measure to protect the information you provide to us through the platform. It is our duty to comply with the Personal Information Protection of Electronic Documents Act, along with the province’s Health Information Protection Act. Our team safeguards all data so that it is safe, secure, and encrypted. For more info, see our Terms of Use and Privacy Policies on our website.

Please call one of our admins at 1-844-658-6322 or send an email to info@lumeca.com