By clicking the checkbox next to the link to these terms, you:
Accept these terms and agree that you are legally bound by these terms and that these terms establish a contractual relationship between you and Lumeca;
If you are an individual, you are the legal age to enter into a binding agreement; and
If you intend to access healthcare services through the Lumeca platform, you (or your registered dependent, if applicable) reside in one of the provinces listed in the registration page (ex. Saskatchewan).
If you do not agree to these terms, Lumeca will not and does not provide you with the right to use the Lumeca platform and you must not use, or immediately cease using the Lumeca platform.
We reserve the right, in our sole discretion, to modify, alter or otherwise update these terms at any time. By using the Lumeca platform after the amendment of the terms, you are agreeing to be bound by such modifications, alterations or updates. The date on which these terms were last amended will appear at the top.
On notice to you, Lumeca may immediately terminate these terms, and/or access to the Lumeca platform, or generally cease offering or deny access to the Lumeca platform or any portion thereof at any time, for any reason.
Authorized Physicians and Health Professionals, Lumeca Telemedicine Platform
All physicians and other healthcare professionals providing Healthcare Services or Informational Services, as defined below, (each an “Authorized Provider”) are independent, regulated health professionals registered to practice medicine and/or their professional scope of practice in their province of licensure. Lumeca is not a healthcare provider. Authorized Providers alone are responsible for the Healthcare Services and Informational Services they provide through the Lumeca Platform.
If you want information about any particular Authorized Provider, consult his or her profile on the register on the website of which professional college he or she is licensed with. Example: For physicians, visit the College of Physician and Surgeons of Saskatchewan at www.cps.sk.ca.
Authorized Providers may provide two kinds of services through the Lumeca Platform: health care services (“Healthcare Services”) and/or general information about diseases and conditions and how they are treated in Canada (“Informational Services”).
Telemedicine (also referred to as Virtual Care) is the delivery of healthcare and other services using interactive text, audio and video technology, where the patient and the provider are not in the same physical location. During your telemedicine consultation with an Authorized Provider, you will be asked to provide the Authorized Provider certain Personal Information including Personal Health Information (collectively referred to together as “Information”). When discussing Healthcare Services, information typically refers to Personal Health Information (“PHI”), and when discussing Informational Services, Information typically refers to information that is not specifically about you or your health, such as information in questions you would be comfortable asking of an expert during the call-in portion of a radio broadcast on health-related matters. PHI is not required for Informational services, and we advise you to not to submit PHI in the course of accessing Informational Services.
The type of services that are available to you through the Lumeca Platform depends on your province of residence and the location you are in at the time you request the services. This is because telemedicine is regulated by the Provinces and Territories and the rules differ or may differ from time to time, among the Provinces and Territories.
1) Healthcare Services
You can access Healthcare Services, as defined above, through the Lumeca Platform in one of two ways, or both. The choice is yours. The Lumeca Virtual Clinic product allows you to access Healthcare Services with an Authorized Provider who is independently contracted and works specifically for the Lumeca Application during certain hours (more below). The other way to access Healthcare Services is through the Lumeca Connect product. Lumeca Connect is a software that embeds directly into the Individual User Account and allows you to find an Authorized Provider accepting new patients (if you are searching for a family physician to see on a continual basis), from there you can schedule virtual and in-person visits, depending on your needs or as recommended by your primary care provider (see more below).
There are restrictions on the Healthcare Services that can be provided through the Lumeca Platform. You must not use the Lumeca platform for emergency medical needs. If you believe that you are dealing with a medical emergency, call 911 immediately or attend your nearest emergency room.
The following symptoms are specifically excluded from the Healthcare Services: chest pains, difficulty breathing, fever in children under the age of 3 months, blackouts or feeling like you may blackout, any impairment in level of consciousness, stroke like symptoms such as impaired sensation or paralysis to one side of your body, inability to speak or comprehend language, or any abdominal pain severe enough that you are unable to comfortably walk.
In addition to the limitations set out above, Authorized Physicians will use their professional discretion in accordance with their regulatory standards when prescribing certain kinds of medication including narcotics, controlled substances or other types of controlled medications, non-therapeutic drugs and other drugs which may be harmful because of their potential for abuse.
You agree that any prescriptions you acquire from an authorized physician are solely for the personal use of the individual named on the prescription. You agree to fully and carefully read all provided product information and labels, and to contact a physician or pharmacist if you have any questions regarding the prescription or medication.
You should report any medication reactions, side effects or other adverse events to the physician that prescribed you the medications as well as your regular family physician. If you do not have one, please attend the nearest walk-in clinic or emergency room or call 911 if any reaction is an emergency situation.
Authorized Providers have the discretion to refuse or discontinue the provision of Healthcare Services to any User at any time, including for actual or potential misuse of the Healthcare Services by a User.
i) Lumeca Virtual Clinic
Limits on Healthcare Virtual Clinic Services
Lumeca Virtual Clinic Healthcare Service is not a replacement for Primary Care. Please note that interaction with an Authorized Provider through the Lumeca Platform for Virtual Clinic Care is not intended to take the place of appointments with your regular primary care provider. If you do not have an established relationship with a primary care provider, you are encouraged to develop one. Lumeca can connect you to a family physician accepting new patients in your area (see Lumeca Connect Model below). You should seek emergency help or follow-up care when recommended by the Authorized Physician.
Though we are working with provincial bodies to automate consultation history communications, we do not automatically provide your family physician with a report about the Healthcare Services that you receive through the Lumeca Platform at this time. Your family physician can take into consideration these Healthcare Services, including any prescriptions. It is always advisable that you inform your physician about the Healthcare Services you receive outside of their care, including the issues that caused you to request them. The Lumeca Platform enables you to show a summary of your Healthcare Services to your family physician, at your own discretion, by accessing the information through your Individual Account.
ii) Lumeca Connect
Authorized Providers who are registered to practice telemedicine in Saskatchewan will choose to use a safe and secure communication software with Saskatchewan residents. Lumeca has created a software that fits into a physician’s daily clinical workflow. This software is called Lumeca Connect.
A Provider who uses Lumeca Connect will provide their patients access to the Lumeca application in a variety of ways. This can include via email, telephone (mobile text/sms), or unique log-in code provided directly to you. Should you receive this invitation and do not already have an Individual User Account with Lumeca, you will receive prompts and instructions on how to do so. If you already have an Individual Account, you only need to follow the prompts within and input the registration information that corresponds with your current Individual User Account.
Once you are registered in the Lumeca Application, you will have access to schedule a consultation with your primary care provider/family physician/allied health professional. You may be able to schedule in-person and/or virtual appointments with your primary care provider/family physician/allied health professional. Once you have established this relationship, you are encouraged to continue to use this method to access care (as opposed to the Virtual Clinic product). It is important to maintain a long-term relationship with a care provider whenever possible. This allows them to know your health history and personalize your care in a manner that can be a part of maintaining a healthy physical and mental state.
2) Informational Services. Limits on Informational Services
Informational Services are available to you whether or not you meet the Residency Requirements. Informational Services are for general educational purposes only (similar to advice that might be provided by a 3rd party medical expert on a phone in radio show), and are not Healthcare Services. The information provided will be disease or condition specific rather than patient specific and will not include diagnosis or treatment. Lumeca is not a party to your relationship with an Authorized Physician providing Informational Services.
Informational Services do not replace consultations with qualified medical or other relevant healthcare professionals. You agree that you bear all risk associated with the use of or reliance on Informational Services, and release and hold Lumeca and Authorized Providers providing Informational Services harmless from and against any claim, demand, action, cause of action, damage, loss, cost, liability or expense, including reasonable legal fees, which may be made or brought against or incurred or suffered by Lumeca or an Authorized Provider directly or indirectly as a result of, in respect of, or arising out of your reliance on Informational Services.
Authorized Providers have the discretion to refuse or discontinue the provision of some or all Informational Services to any User at any time, including for actual or potential misuse of the Informational Services by a User and where the information being requested is not general information but in the nature of a diagnosis or treatment.
Authorized providers hold responsibility for the management of your personal health records according to their respective provinces of practice. For example, in saskatchewan, under a saskatchewan provincial law, titled health information protection act, they hold the role of trustee. This management involves the collection of your personal health information, disclosing it to others in order to continue to provide you relevant health services, and how your personal health information is accessed and used by colleagues, employees, or other affiliated service and/or care providers.
Lumeca is an approved vendor with Saskatchewan Health Authority (SHA) and the Government of Saskatchewan Medical Services Branch (Medical Services) to act as a service provider to facilitate patient access to a physician, who then provides insured services through Lumeca’s platform. By soliciting Lumeca Virtual Clinic Healthcare Services or Informational Services, you are representing to Lumeca, and Lumeca will rely on your representation that:
you consent to us using the email address provided to us by SHA and/or Medical Services and/or your family physician and/or your allied health provider, if so provided, to communicate with you regarding the Lumeca Platform and Healthcare Services and/or Informational Services;
disclosing the information that you have requested Healthcare Services to Medical Services to permit Lumeca to process payment for insured Healthcare Services and/or Informational Services; and
notifying the SHA and Medical Services of any changes or termination of your access to the Lumeca Platform.
How It Works
The Lumeca Virtual Clinic & Connect Platform And Healthcare Services enables you to access the online provision of health care from healthcare providers, for you. The Lumeca Platform and Healthcare Services will only be made available to you if you meet the Residency Requirements set out above, and are physically in the Province at the time that you request Healthcare Services. You agree that the Lumeca Platform is made available solely for your personal and non-commercial use.
The Lumeca Connect Platform also enables you to: schedule appointments with your family physician or other allied health provider, find a family physician who is taking new patients and connect with them as a new patient, store Information (including PHI created or compiled in the course of providing Healthcare Services) and to share it with Authorized Providers; and receive and store prescriptions and lab requisitions, among other documents, from physicians electronically. The Lumeca Platform offers optional services that Lumeca will perform on your behalf, at your direction, including the ability to: fax securely your prescription to your chosen pharmacy and receive notice when it is ready for pick-up; open an account for you with a prescription delivery service; and, where available, securely transmit your information to the prescription delivery service.
The Lumeca Platform and Informational Services enables you to access the online provision of general medical information from Authorized Physicians. You acknowledge and agree that the Lumeca Platform and Informational Services are made available solely for your personal and non-commercial use.
By registering to use the Lumeca platform, you acknowledge that you understand and agree that:
The Lumeca Platform is a technology platform that facilitates connecting Users (and any individuals for whom they have created a profile in their User Account, as the case may be) with Authorized Providers for the provision of Healthcare Services and/or Informational Services, that Lumeca is not a party to the relationship between you and any Authorized Provider providing Healthcare Services and/or Informational Services. Authorized Providers are independent contractors who are not employed by Lumeca or otherwise affiliated with Lumeca.
Authorized providers are solely responsible for healthcare services and informational services that they provide to you, including compliance with standards of care and record-keeping and other professional obligations.
As with any other medical consultation, no results can be guaranteed or assured: your Authorized Provider may determine that Healthcare Services are not appropriate for some or all of your treatment needs, and accordingly may elect not to provide Healthcare Services to you through the Lumeca Platform.
As with any other health care service, there are risks associated with the use of the Healthcare Services.
There are risks associated with any inappropriate reliance on Informational Services.
The Lumeca Platform may not permit the transmission of information in a way that allows the Authorized Provider to provide Healthcare Services or Informational Services (e.g., poor resolution of images).
You are responsible for providing the Authorized Provider with the information that he or she advises is required in order to provide you with Healthcare Services or Informational Services.
The content and material appearing on the Lumeca Platform could include technical, typographical or photographic errors. Lumeca does not warrant that any of the materials provided are accurate or current (see the Section on “Content” below).
None of the information or materials (collectively, excluding Healthcare Services, “Content”) available through the Lumeca Platform is medical advice, treatment, diagnosis or an endorsement, representation or warranty that any particular medication or treatment is safe, appropriate, or effective for you. Content is for informational purposes only. It is your responsibility to discuss any Content with your family physician or another healthcare provider prior to relying on it and any reliance on Content is at your own risk.
All right, title and interest in and to the Lumeca Platform, all Contents and rights therein, including all IP Rights, except PHI, are and shall remain Lumeca’s property or the property of Lumeca’s licensors. Neither these Terms nor your use of the Lumeca Platform convey or grant to you any rights to use or reference in any manner Lumeca’s brand elements, company name, logo, product and service names, trademarks or services marks or those of Lumeca’s licensors. You are not permitted to copy or otherwise reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any Content, except as expressly permitted by these Terms. For the purposes of this paragraph, “IP Rights” means any and all registered and unregistered rights granted, applied for or otherwise now or hereafter in existence under or related to any patent, copyright, trade-mark, trade secret, database protection or other intellectual property rights laws, and all similar or equivalent rights or forms of protection in any part of the world.
Notwithstanding anything to the contrary in these Terms, no license is granted (whether expressly, by implication or otherwise) under these Terms, and these Terms expressly exclude any right concerning any software that you did not acquire lawfully or that is not a legitimate, authorized use of the Lumeca Platform.
Preliminaries: Individual User Accounts
If you are an individual proposing to use the Lumeca Platform, including for obtaining Healthcare Services or Informational Services, you must register for and maintain an active personal account (“Individual Account”). You must be at least 13 years of age to create an Individual Account. [Lumeca understands that there may be instances when a youth is seeking care below this age. The Lumeca application does not prohibit someone younger than 13 to create an account. However, it is the Authorized Provider’s discretion to determine if the Individual Account holder has the independent ability to consent to care. If they deem you not capable, then they will ask to speak to one of your legal guardians in the course of your video encounter to gain legal consent to care.] You are only permitted to request Healthcare Services for you or for Registered Dependents you have added to your Individual Account. You must create a separate “profile” for each Registered Dependent, which will include the person’s name, provincial health services number and other personal information. Again, you are only permitted to request Healthcare Services for yourself or Registered Dependents. You may request Informational Services for you only.
You are responsible for all activity that occurs under your Individual Account, and you agree to maintain the security and secrecy of your Individual Account username and password at all times. Unless otherwise permitted by Lumeca in writing, you may only possess one Individual Account.
While using the Lumeca Platform, you may not, and represent and promise that you will not:
Remove or alter any copyright, trademark, brand elements or other proprietary notices.
Reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Lumeca Platform except as expressly permitted by Lumeca.
Decompile, reverse engineer, decode, adapt, disassemble, or otherwise attempt to derive or gain access to the source code of the the Lumeca Platform, or any part thereof.
Link to, mirror or frame any portion of the Lumeca Platform.
Cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Lumeca Platform, or unduly burdening or hindering the operation and/or functionality of any aspect of the Lumeca Platform.
Attempt to gain unauthorized access to or impair any aspect of the Lumeca Platform, or its related systems or networks.
Impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity.
Access or use the Lumeca Platform in any manner or for any purpose that infringes, misappropriates or otherwise violates any intellectual property rights of any person or that violates any laws.
Access or use the Lumeca Platform for purposes of competitive analysis of the Lumeca Platform, the development, provision or use of a competing software service or product or any other purpose that is to Lumeca’s detriment or commercial disadvantage.
Input, upload, transmit or otherwise provide to or through the Lumeca Platform any information or materials that are unlawful or injurious, or contain, transmit or activate any software, hardware or other technology, device or means, including any virus, trojan horse, worm, backdoor, malware or other malicious computer code, the purpose or effect of which is to: (a) permit unauthorized access to, or to destroy, disrupt, disable, distort, or otherwise harm or impede in any manner any: (i) computer, software, firmware, hardware, system or network; or (ii) any application or function of any of the foregoing or the security, integrity, confidentiality or use of any data processed thereby; or (b) prevent any user of the Lumeca Platform from accessing or using the Lumeca Platform as intended by these Terms.
In addition, you agree to refrain from abusive language or inappropriate conduct when communicating with anyone through the Lumeca Platform, including Authorized Providers. You agree that you will not contact Authorized Providers in respect of Healthcare Services or Informational Services except through the Lumeca Platform. For clarity, Lumeca has no interest in or control over any interaction that you may have with Authorized Providers outside the Lumeca Platform and unrelated to Healthcare Services or Informational Services.
As set out above, Lumeca reserves the right to terminate any User’s access or use of the Lumeca Platform at any time, for any reason. If your Individual Account is terminated, Lumeca will have no further obligation to provide access to the Lumeca Platform, except to the extent there is an obligation to provide you with access to your Information, or we are requested to do so, for a limited period, by an Authorized Provider in connection with his or her professional obligations to you.
The fees for physician administered Healthcare Services are insured through Saskatchewan’s provincial health plan. We do not charge you directly for the services covered by Saskatchewan’s provincial health plan. Where you have questions about fees charged for Healthcare Services, please contact us at info@Lumeca.com.
Like certain other health professional services, some Healthcare Services may be provided for a fee. The fees for Healthcare Services are only for those elements of Healthcare Services not covered by the provincial health plan in your Province or Territory of residence (e.g. a consult with a Psychologist). Should you engage with a health provider for non-insured services, they will be responsible for invoicing you and you are responsible for paying them directly. Lumeca does not, at this time, facilitate that remuneration process. We do not charge for services that are covered by provincial health plans. Where you have questions about fees charged for Healthcare Services, please contact us at info@Lumeca.com.
In jurisdictions where virtual care is a publicly insured health service, we charge Authorized Providers a monthly service fee for using the Lumeca Connect Platform. All fees for Healthcare Services and Informational Services are in Canadian dollars and inclusive of all applicable taxes.
The Lumeca platform is provided “as is” and “as available.” Lumeca disclaims all representations and warranties, express, implied or statutory, not expressly set out in these terms, including the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement and all warranties arising from course of dealing, usage or trade practice. In addition, lumeca makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability or availability of the services requested through the use of the lumeca platform, or that the services will be uninterrupted or error-free. Lumeca does not guarantee the quality, suitability or safety of healthcare services or informational services. You agree to assume all risk arising out of your use of the lumeca platform, and any risk related to the healthcare services and informational services.
Limitation of Lumeca’s Liability
Under no circumstance shall lumeca be liable for indirect, incidental, special, exemplary, punitive or consequential damages, including professional negligence, personal injury, lost income or lost data, related to, in connection with, or otherwise resulting from any use of the lumeca platform and/or health care services and/or informational services provided by authorized physicians. Lumeca, its directors, officers, employees, shareholders, affiliates, agents and independent third party contractors shall not be liable for any damages, liability or losses arising out of: (i) your use of or reliance on the lumeca platform and/or healthcare services and/or informational services, or your inability to access or use the lumeca platform and/or healthcare services and/or informational services; or (ii) any transaction or relationship between you and any authorized physician. Lumeca shall not be liable for delay or failure in performance resulting from causes beyond lumeca’s reasonable control. You agree that lumeca has no responsibility or liability to you related to your use of the lumeca site or the healthcare services and/or informational services provided to you by authorized physicians.
In no event will the aggregate liability of lumeca in connection with, or otherwise resulting from any use of the lumeca platform and/or health care services and/or informational services provided by authorized physicians, under any legal or equitable theory, including breach of contract, tort (including negligence), strict liability and otherwise, exceed the value of any services provided to you by lumeca. The foregoing limitation applies notwithstanding the failure of any agreed or other remedy of its essential purpose.
No Liability for Computers or Networks Used to Access Your Account
Lumeca is not liable for your information stored or recorded by any computer, tablet, mobile device or any network, whether public or private, that you may use to access the Lumeca Platform.
There are steps you can take to protect yourself when using electronic devices. The Canadian Medical Association has created a Virtual Care Guide for Patients to help you learn how you can mitigate risk and protect yourself. It is recommended you review this before engaging in any virtual care encounter. It includes ways to be discreet, secure and prepared. These include, but are not limited to, using earphones/headphones, using a stable and password protected internet connection, and making sure your device’s battery is well charged.
For the complete guide, please visit the Canadian Medical Association’s website at https://www.cma.ca/how-navigate-virtual-care-visit-patient-guide
Notify us immediately if you believe your account is being accessed by someone other than yourself at privacy@Lumeca.com. Keep your passwords private and always log out of the Lumeca app when it is not in use.
You agree to indemnify and hold Lumeca (which in this paragraph includes its directors, officers, employees, agents and shareholders) harmless from any and all claims, demands, losses, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with: (i) your use of the Lumeca Platform, Healthcare Services and/or Informational Services obtained through your use of the Lumeca Platform; (ii) your breach or violation of any of these Terms; (iii) your violation of the rights of any third party, including Authorized Physicians, other Users, any person on whose behalf you request Healthcare Services and/or Informational Services, and/or referred friends; or (iv) any other materials or information (including any documents, data, specifications, software, Content or technology) provided by or on behalf of Lumeca. Through the Lumeca Platform, you may use certain services that are not provided by Lumeca and that we identify to you for your convenience, e.g., prescription delivery services. To the extent that a service is not provided by Lumeca, you will be given notice prior to using that service, and if you elect to proceed, you acknowledge and agree that you will be contracting with the service provider and not Lumeca.
Entire Agreement. These Terms, together with all information you provide to Lumeca as part of the setup of your Individual Account (as the case may be), constitute the entire agreement and understanding of Lumeca and you with respect to their subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding the subject matter.
Governing Law. These Terms and all matters arising out of or relating to these Terms are governed by and construed in accordance with the laws of the Province of Saskatchewan and the federal laws of Canada applicable therein. Any Action arising out of or related to these Terms shall be instituted exclusively in the courts of the Province of Saskatchewan, and you irrevocably submit to the exclusive jurisdiction of such courts in any such Action. Service of process, summons, notice or other document by mail to your address provided to Lumeca shall be effective service of process for any Action brought in any such court. You irrevocably and unconditionally waive any objection to the venue of any action or proceeding in such courts and you irrevocably waive and agree not to plead or claim in any such court that any such action or proceeding brought in any such court has been brought in an inconvenient forum. For the purposes of this paragraph, the term “Action” means any claim, action, cause of action, demand, lawsuit, arbitration, inquiry, audit, notice of violation, proceeding, litigation, citation, summons, subpoena or investigation of any nature, civil, criminal, administrative, investigative, regulatory or other, whether at law, in equity or otherwise.
Non-assignment. You will not assign or otherwise transfer any of your rights, or delegate or otherwise transfer any of your obligations or performance, under these Terms, in each case whether voluntarily, involuntarily, by operation of law or otherwise, without Lumeca’s prior written consent, which consent Lumeca may give or withhold in its sole discretion. For purposes of the preceding sentence, and without limiting its generality, any amalgamation, arrangement or reorganization involving you will be deemed to be a transfer of rights, obligations or performance under these Terms for which Lumeca’s prior written consent is required. No delegation or other transfer will relieve you of any of your obligations or performance under this Agreement. Any purported assignment, delegation or transfer in violation of this paragraph is void. This Agreement is binding upon and enures to the benefit of you and Lumeca and your respective permitted successors and assigns.
Severability: If any provision in these Terms is held to be invalid, void, or unenforceable, such provision (or the part of it that is making it invalid, void or unenforceable) will be struck and not affect the validity of and enforceability of the remaining provisions.
Language: The parties confirm that it is their express wish that these Terms, as well as any other documents related to these Terms, including notices, schedules and authorizations, have been and shall be drawn up in the English language only. Les parties aux présentes confirment leur volonté expresse que ces conditions, de même que tous les documents s’y rattachant, y compris tous avis, annexes et autorisations s’y rattachant, soient rédigés en langue anglaise seulement.
If you have questions about the Lumeca Platform or its use, you can contact Lumeca Support by sending an email to info@Lumeca.com.