Secure Personnel

Lumeca takes the security of its data and that of its clients and customers seriously and ensures that only vetted personnel are given access to their resources.

Background Checks

All Lumeca contractors and employees undergo background checks prior to being engaged or employed by us in accordance with local laws and industry best practices.

Non-Disclosure Agreements

Confidentiality or other types of Non-Disclosure Agreements (NDAs) are signed by all employees, contractors, and others who have a need to access sensitive or internal information.

Employee Training

We embed the culture of security into our business by conducting employee security training & testing using current and emerging techniques and attack vectors.

Secure Development

Secure Development

All development projects at Lumeca follow secure development lifecycle principles.

Thorough Review

All development of new products, tools, and services, and major changes to existing ones, undergo a design review to ensure security requirements are incorporated into proposed development.

Secure Development Training

All team members that are regularly involved in any system development undergo annual secure development training in coding or scripting languages that they work with as well as any other relevant training.

Web Security

Software development is conducted in line with OWASP Top 10 recommendations for web application security.

Secure Testing

Lumeca deploys third party penetration testing and vulnerability scanning of all production and Internet facing systems on a regular basis.

External Pentesting

We perform penetration testing both by internal security engineers and external penetration testing companies on new systems and products or major changes to existing systems, services, and products to ensure a comprehensive and real-world view of our products & environment from multiple perspectives.

Internal Security Testing

We perform static and dynamic software application security testing of all code, including open source libraries, as part of our software development process.

Vulnerability Scanning

All new systems and services are scanned for vulnerabilities prior to being deployed to production.

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Cloud Security

Lumeca provides maximum security with complete customer isolation in a modern, multi-tenant cloud architecture. Lumeca leverages the native physical and network security features of the cloud service, and relies on the providers to maintain the infrastructure, services, and physical access policies and procedures.

Cloud Storage

Data for each customer is stored within a dedicated cloud environment to prevent any accidental or malicious co-mingling.

Continuous Monitoring

Our entire platform is also continuously monitored for malicious activity and unauthorized behaviour to protect its integrity.  

SOC 2 Compliance

Data protection complies with SOC 2 standards to encrypt data in transit and at rest, ensuring customer and company data and sensitive information is protected at all times.

Limited Access

We implement role-based access controls and the principles of least privileged access and revoke access as needed.


Lumeca is committed to providing secure products and services that safely support patients and health providers to connect seamlessly via phone, chat, and video communication. Our external certification provide independent assurance of our dedication to protecting customers by regularly assessing and validating the protections and effective security practices we have in place.

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SOC 2 Type 2

Lumeca Health Inc. successfully completed the AICPA Service Organization Control (SOC) 2 Type II audit. The audit confirms that Lumeca Health Inc.’s information security practices, policies, procedures, and operations meet the SOC 2 standards for security.

Lumeca Health Inc. was audited by Prescient Assurance , a leader in security and compliance certifications for B2B, SAAS companies worldwide. Prescient Assurance is a registered public accounting in the US and Canada and provide risk management and assurance services which includes but not limited to SOC 2, PCI, ISO, NIST, GDPR, CCPA, HIPAA, CSA STAR etc. For more information about Prescient Assurance, you may reach out them at

An unqualified opinion on a SOC 2 Type II audit report demonstrates to the Lumeca Health Inc.’s current and future customers that they manage their data with the highest standard of security and compliance. 

Customers and prospects can request the audit report by sending an email to